General Terms and Conditions of Sale (GTCS)

The company Weebweeb (hereinafter referred to as "we", "us" or "our company") attaches great importance to the confidentiality of its customers' personal data and undertakes to protect them in accordance with the applicable legal provisions, in particular the Data Protection Act. General Data Protection Regulation (GDPR).

1. Data controller

The party responsible for processing personal data collected on the site is al-gemstones.com is the company Weebweeb.

Company name : Weebweeb
Head office : 446 route de la Montagne
74350 Cuvat, France
Telephone : 04 23 16 01 01
E-mail : direction@weebweeb.com
SIREN number : 890 724 305

2. Data collected

We collect several types of personal data in the course of our business:

Identity data Surname, first name, address.
Contact details E-mail address, telephone number.
Transaction data Order history, payment method, transaction amounts.
Navigation data Cookies, IP address, site navigation data.

3. Purpose of data collection

Personal data is collected and processed for the following purposes:

Managing orders and deliveries To process orders placed on our site, deliver them and ensure follow-up.
Customer service : To respond to requests for support or information.
Marketing and communications To send newsletters, special offers and promotional communications, with the customer's prior consent.
Improving the site To analyse site performance and improve the user experience.
Legal compliance : To meet legal obligations, particularly in terms of invoicing.

4. Legal basis for processing

Weebweeb processes personal data on the following legal bases:

Performance of the contract For managing orders and deliveries.
Legitimate interest To improve our site and our services.
Consent For sending commercial communications (consent can be withdrawn at any time).
Legal obligations For processing required by law (e.g. storage of invoicing data).

5. Data sharing

Customers' personal data may be shared with trusted service providers for the purposes described above, in particular :

Delivery service providers.
Secure payment providers.
Marketing partners (if consent has been given by the customer).

We only share personal data with partners necessary for the performance of our services and require them to respect the confidentiality and security of this data.

6. Data retention

Personal data is kept only for the time necessary to fulfil the purposes for which it was collected:

Ordering and billing information In accordance with legal obligations (e.g. 10 years for billing data).
Marketing data Until consent is withdrawn or, failing that, for a period of three years from the last interaction.
Navigation data 13 months for cookies.

7. User rights

In accordance with the RGPD, each user has the following rights:

Right of access Right to obtain confirmation as to whether or not personal data concerning him or her is being processed, and to obtain a copy of such data.
Right of rectification Right to have inaccurate personal data corrected.
Right of deletion Right to request the deletion of personal data within the limits set by law.
Right to object Right to object to certain processing operations, in particular those carried out for commercial prospecting purposes.
Right to restrict processing Right to request temporary suspension of data processing.
Right to portability Right to retrieve data supplied in a structured and readable format.

To exercise these rights, users can contact Weebweeb at the e-mail address : [E-mail address].

8. Data security

We implement appropriate technical and organisational security measures to protect personal data against loss, unauthorised access, modification or disclosure.

9. Cookies and tracking technologies

The site uses cookies to improve the user experience. Cookies are small files stored on the user's device. The types of cookies used include :

Necessary cookies : Essential for the smooth running of the site.
Analytical cookies To analyse traffic and improve the functionality of the site.
Marketing cookies To display personalised ads.

Users can configure their browser to refuse cookies, but some of the site's functions may not be accessible.

To find out more about our cookies policy, go to the section Cookie Policy on our website.

10. Changes to the Privacy Policy

We reserve the right to modify this confidentiality policy in order to adapt it to legal or functional changes to the site. The new version will apply as soon as it is published on the site.

11. Contact

For any questions concerning this Privacy Policy or to exercise their rights, users can contact Weebweeb at the following address:

E-mail : direction@weebweeb.com
Postal address : 446 route de la Montagne
74350 Cuvat, France
Telephone : 04 23 16 01 01