General Terms and Conditions of Sale (GTCS)
1. Information about the site publisher and seller
The al-gemstones.com website is published by Weebweeb, a simplified joint stock company (SAS), operator of the A&L Gemstones brand.
The company Weebweeb is registered in the Lyon Trade and Companies Register under number 890 724 305.
- Head office : 446 route de la Montagne
74350 Cuvat, France - SIREN number : 890 724 305
- Intra-Community VAT number FR 89 890724305
- Telephone : 04 23 16 01 01
- E-mail address : direction@weebweeb.com
2. Definitions
In these T&Cs, the following terms shall have the meanings set out below:
- "Site refers to the al-gemstones.com website.
- "Product(s) refers to all the goods marketed by Weebweeb.
- "Customer means any individual or legal entity placing an order on the Site.
3. Object
The purpose of these GCS is to define the rights and obligations of the parties in the context of the online sale of Products offered by Weebweeb on the Site.
These terms and conditions apply exclusively to sales by private individuals for strictly private use.
For orders placed by companies, associations or any other legal entity, specific terms and conditions apply. These can be requested from the following address: direction@weebweeb.com.
4. Acceptance of the general terms and conditions of sale
Any order placed on the Site implies unreserved acceptance of these GCS. The Customer acknowledges that he/she has read and understood these Terms and Conditions before validating his/her order.
5. Products
5.1 Product characteristics
The Products offered for sale are described and presented as accurately as possible. However, the photographs and descriptions of the Products are only indicative and Weebweeb cannot be held responsible for them.
5.2 Product availability
Product offers are valid while stocks last. If a Product is unavailable after the order has been placed, the Customer will be informed by e-mail and will have the choice between reimbursement or replacement of the Product.
6. Awards
The prices of the Products are indicated in euros, inclusive of all taxes. Prices are those in force at the time of validation of the order. Weebweeb reserves the right to modify prices at any time without prior notice.
7. Control
7.1 Ordering process
The order is validated once full payment of the total amount has been made by the Client. Weebweeb reserves the right to cancel any order in the event of a payment incident or dispute with the Client. By placing an order, the Customer declares that they are acting as a private individual for strictly private use.
Companies, associations or other legal entities are invited to request the general terms and conditions of sale adapted to their situation from direction@al-gemstones.com.
7.2 Order confirmation
The Customer will receive an order confirmation e-mail once payment has been confirmed. The sale will be considered definitive once this e-mail has been sent.
8. Terms of payment
Payment for Products is made online by credit card, bank transfer or any other payment method offered on the Site. Transactions are secured via a specialised payment platform. Weebweeb does not have access to the Customer's bank details.
9. Delivery
9.1 Place of delivery
The Products are delivered to the address indicated by the Customer when placing the order.
9.2 Delivery times
Delivery times are given for information only and Weebweeb cannot be held responsible for any delay beyond its control (e.g. delay due to the carrier).
9.3 Delivery charges
Delivery costs are specified when the order is placed and vary according to the destination and weight of the Products.
9.4 Transfer of risk
The risks of loss or damage to the Products are transferred as soon as the Products are handed over to the Customer.
10. Right of withdrawal
10.1 Withdrawal conditions
Customers have a period of 14 days from receipt of the Products to exercise their right of withdrawal. This right does not apply to personalised Products.
This right applies exclusively to Customers acting as private individuals for strictly private use. Companies and other legal entities do not benefit from this right under these GTC.
10.2 How to exercise the right of withdrawal
The Client must inform Weebweeb of their decision to withdraw by e-mail. The cost of returning Products shall be borne by the Customer and the Products must be returned in their original, undamaged condition.
11. Legal warranties
The Products sold on the Site are covered by the legal guarantee of conformity and the guarantee against hidden defects, in accordance with articles L217-4 et seq. of the French Consumer Code and 1641 et seq. of the French Civil Code.
11.1 Conformity guarantee
In the event of non-conformity, the Customer may request repair or replacement of the Product. If these options are impossible or disproportionate, the Customer may request a price reduction or a refund.
11.2 Warranty against hidden defects
If the Product is affected by a hidden defect making it unfit for use, the Customer may choose between rescinding the sale or reducing the price.
12. Liability
Weebweeb cannot be held responsible in the event of non-performance or poor performance of its obligations due to the fault of the Customer or a case of force majeure. Furthermore, Weebweeb cannot be held responsible for any indirect damage that may arise from the purchase of Products.
13. Intellectual property rights
All elements of the Site, including texts, images, logos, videos and other content, are protected by intellectual property rights and remain the exclusive property of Weebweeb or its partners. Reproduction in whole or in part without authorisation is strictly prohibited.
14. Personal data
Weebweeb collects the personal data of Customers for the management of orders and commercial relations. In accordance with the French Data Protection Act and the RGPD, Customers have the right to access, rectify and delete their personal data.
15. Cookies
The Site uses cookies to improve the user experience. Customers can configure their browser to refuse cookies, but this may limit certain functions.
16. Applicable law and jurisdiction
These GCS are governed by French law. Any dispute relating to their interpretation or performance will fall within the exclusive jurisdiction of the French courts.
17. Amendments to the GTCS
Weebweeb reserves the right to modify these GTC at any time. The new GTC will be applicable to orders placed after they have been put online.
18. Contact
For any questions or complaints, the Customer may contact AL-Gemstones to the following address
- Address : Weebweeb, 446 route de la Montagne
74350 Cuvat, France - E-mail : direction@al-gemstones.com
- Telephone : 04 23 16 01 01